Completing the picture

	Hilary Bright Assistant director Human Resources and Learning Suffolk West Primary Care Trust Download case study (PDF, 125Kb)

	Valerie Latchford Donor records manager National Blood Service Download case study (PDF, 125Kb)

	Helena Metcalfe Patient appointment centre clerk South Tyneside hospital Download case study (PDF, 122Kb)

	Dave O'Brien Senior health promotion specialist Cancer prevention South Shields Primary Care Trust Download case study (PDF, 126Kb)

	Claire Old Director and quality and nursing Dudley Beacon and Castle Primary Care Trust Download case study (PDF, 113Kb)

	Sarada Payem Clinical assistant Dermotology St George's Hospital, London Download case study (PDF, 119Kb)

	Dean Pinnock Service manager North Essex Mental Health Partnership Trust Download case study (PDF, 121Kb)

	Pamela Taylor Project and administration officer Sedgefield Primary Care Trust Download case study (PDF, 132Kb)

	Anne Walker Chief executive Bedfordshire and Hertfordshire Ambulance and Paramedic NHS Trust Download case study (PDF, 129Kb)

	Guy's and St Thomas' NHS Foundation Trust Download case study (PDF, 288Kb)

	Ashfield and Mansfield District primary care trusts Download case study (PDF, 216Kb)